(Members Only and Member Invited Guests)
Dealing with Customer Service Complaints on Social Media
Consumers are using social media to reach out directly to businesses. Unfortunately, their comments aren’t always positive. How can brands manage negative feedback in an authentic, constructive way that keeps their brand looking great? We’ll talk about some successes and failures and discuss what might be in store for the future.
Roundtables are one-hour discussions, delving into new trends and emerging marketing technologies to keep you at the forefront of the field. It’s the best way to connect with fellow AMA members in a smaller group to share best practices and discuss real-world marketing issues.
Leader: Sarah Hill, Host and Producer at Popped, Content Strategist at Old Dominion University
Location: Leone’s, 455 Granby St., Norfolk, VA 23510
Date: Wednesday, September 20, 2017
Time: 5:30PM – 6:30PM arrival and networking, 6PM – 7PM discussion
Cost: Roundtables are free and exclusive for AMA Hampton Roads members and member invited guests only. Food and beverage available at your expense.